FAQs
What is a digital design?
A digital design is a graphic file created digitally and made available for download. In our context, it mostly refers to .svg and .png files that can be used for various crafting and design projects.
How do I download my purchased designs?
After completing your purchase, you will receive a confirmation email containing a link to download your designs.
What file formats are included in the download?
Your download will typically include both .svg (Scalable Vector Graphics) and .png (Portable Network Graphics) files. These formats are widely used for crafting and digital design projects. Please read the product description, it will list the exact file type you will have for your specific item.
How long will it take to receive my download link after purchase?
Your download link should be available immediately after completing your purchase. If you encounter any issues, please check your email, including spam or promotions folders, for the confirmation and download links.
Can I use these designs for commercial purposes?
No, the standard license included with your purchase is for personal use only. However, if you intend to use the designs for commercial purposes, you can explore and purchase commercial licenses available in the Licensing section of our website.
What is the difference between personal and commercial licenses?
A personal license allows you to use the designs for personal projects, while a commercial license extends usage rights to include physical products created for sale. Please review our Terms & Conditions for more details.
Are there any restrictions on the use of the designs?
Yes, please review all usage restrictions in the Terms & Conditions section of our website. The standard license permits personal use only. If you have purchased a commercial license for our design(s) please review our licensing terms for any specific restrictions or guidelines related to usage.
Do you offer refunds or exchanges?
Due to the nature of digital products, we generally do not offer refunds or exchanges. However, if you encounter any issues with your purchase, please contact our customer support for assistance.
How can I contact customer support?
You can reach our customer support team by emailing calypsobellecreations@gmail.com or through our Contact Us form. We strive to respond to inquiries promptly to ensure a positive customer experience.
How do I stay updated on new releases and promotions?
To stay informed about new releases and promotions, consider subscribing to our newsletter. You can find a subscription option on our website.
Is the Full Shop Commercial License I purchased on your Etsy shop valid here?
Yes, Full Shop Commercial Licenses purchased through our Etsy shop are also valid on this platform. If you are a Full Shop Commercial License holder, you can make purchases on either platform.